Yes! Spacelink WiFi is the perfect choice for fast and affordable home internet. We have 2 options available for your needs: Portable hotspots – perfect for people on the go and LTE routers – stationary, reliable, perfect for home use.

Yes! Your device(s) will arrive to you already activated. All you need to do is turn the device on and it will automatically connect on the plan you selected at your initial checkout for the portable hotspot and the router. You may reach out to us at any time for assistance by emailing support@spacelinkinstalls.com. 

Yes! We offer plan upgrades and downgrades specifically on the hotspot devices. If at any time you would like to upgrade or downgrade your plan simply email support@spacelinkinstalls.com and an agent will handle your request immediately. Keep in mind that 25GB is the lowest data package we offer, while 800GB is the highest. 

We’ve partnered with Simo Connect to use their patented cloud SIM technology that automatically connects the device to the strongest available signal in its area. We’ve combined that with our affordable data plans across the top networks to ensure our users have access to high-speed and high-bandwidth internet both in home and on the go!

Spacelink offers refunds on first-time purchases (for the device only) within 14 days of receiving your device in the mail. To begin the return process, please email support@spacelinkinstalls.com within the first 14 days of having the device. A refund may take up to 7 business days to process and will begin once Spacelink WiFi receives the device back. The data service is not refundable. Note: Shipping costs are non-refundable and any additional return label costs will be deducted from your refund. 

Our plan prices are straightforward with no hidden fees. Billing cycle is from the 5th of the month up to the 4th, even if you join in the middle of the month. First plan purchased will be charged in full + activation fee. The next bill that you’re gonna get for your first renewal will be prorated to cover the days you aren’t with Spacelink WiFi yet. After these 2 bills, all upcoming bills will be for the full price of the plan.

 If you go over your allotted data amount, you stop receiving data services until the next month begins. Data for the hotspot plans resets back to zero every 1st of the month. You can choose to upgrade to a larger GB plan mid-cycle in order to receive additional data by paying the difference of the two plans. For the routers, each plan has its own reset date.